Delivery Policy

To provide the best customer experience, Benjamin Moore Hong Kong will deliver your orders at your desired time and location. Whether it is your home or work place, we can deliver goods in any area of ​​Hong Kong (excluding islands areas, border restricted areas, and locations without elevator). Each delivery is carefully handled by our experienced team. 

Delivery Appointment Confirmation:

To enhance your delivery experience, we strive to make it convenient for you. Our team will contact you via telephone to schedule a suitable delivery time. Please ensure that the contact number provided during your order is accurate and reachable.

Delivery Protocol:

In the event that we are unable to reach you on the first attempt, our team will wait for a reasonable amount of time to establish contact before rescheduling the delivery. We prioritize ensuring a smooth and hassle-free delivery process for our valued customers.

For any further inquiries or assistance, please do not hesitate to reach out to our dedicated customer service team via email.

Thank you for choosing Benjamin Moore Hong Kong. We look forward to serving you with the highest level of satisfaction.

Delivery area

Delivery service is limited to Hong Kong area (excluding islands areas, border restricted areas, and locations without elevator).

Post office box addresses are not accepted.

 

Delivery Time ( 4 -7 days )

We will deliver your order to any Hong Kong location within 4 - 7 days (excluding islands areas, border restricted areas, and locations without elevator).

Shipping fee:  Orders below HK$3,000, we will charge a shipping fee of HK$200.

                           Orders of HK$3,000 or above will be delivered free of charge.

Questions?

If you have any questions about delivery, please feel free to contact our customer service team via email